FAQ
DELIVERY TIME
Processing time: Please note our items are printed on demand to avoid holding too much inventory and print anything that goes out of season and needs to be throw away. These shipping delays may vary ( shorter or longer) in some cases depending on the demand. Do not hesitate to message us at hello@cryptowhiskers.com for any questions.
There may be an occasional delay due to Customs Clearance processes or out of stock items.
USA 5-7 business days
Canada 10-15 business days
Europe 10-15 business days
Australia 15-20 business days
Other countries 25-30 business days
TRACKING MY ORDER
Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up to 3-4 days before it updates.
Please check this link to track your ORDER TRACKER
If you can’t find it, you can e-mail us at hello@cryptowhiskers.com telling us the e-mail you used to purchase and your order number.
WHY DID MY ORDER SHIP OUT IN SEPARATE PACKAGES?
We want to make sure we can keep our prices low, so we work with different companies. If your order contains t-shirts and sweaters, you will most likely have separate orders, since we use two different companies for our sweaters and our t-shirts.
MY ORDER CAME IN, BUT I AM MISSING AN ITEM
If you read the previous question, then most likely your order is coming in separate packages. However, if there was a mistake on our part, please let us know and we will get your order re-sent to you. Please contact us hello@cryptowhiskers.com
WHY DOES MY T-SHIRTS HAVE WEIRD SMELL ?
That’s normal, it’s a pretreat solution that is used in DTG printing. It will wash out after the first washing cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly.
CARE INSTRUCTION FOR THE PRINTED DESIGN
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
- Use non-chlorine bleach, only when necessary.
- No fabric softeners.
- Tumble dry low or hang-dry for longest life.
- Cool iron inside-out if necessary.
- Do not iron decoration.
- Do not dry clean.
SIZE CHART
Our shirts are Unisex fit.
x small: 31″- 34″
small: 35″ – 37″
medium: 38″ – 41″
large – 42″ – 45″
x large: 46″ – 49″
2x large: 50″ – 53″
HOW MUCH IS SHIPPING?
We offer free shipping on orders over $60 or more in USA.
We invite to sign up for our newsletter to get exclusive promotional codes for discounts on your order.
Shipping costs vary according to where you’re located:
USA – $6.95
Canada – $9.95
Europe – $9.95
Australia – $14.95
Worldwide – $14.95
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Crypto Whisker does not have any control over any duties, customs and taxes levied by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.
IMPORTANT NOTICE FOR INTERNATIONAL ORDERS
For international orders, if the tracking says your order was delivered but you haven’t received it yet, contact customs right away! There is a chance you need to pick up the package.
CAN I GET A REFUND?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
CAN I SUBMIT A DESIGN IDEA ?
We love to get your ideas! Please send in your ideas to hello@cryptowhiskers.com. If we use your idea, we’ll send you a free t-shirt!
CAN I GET A DISCOUNT?
Yes! If you post a photo of yourself wearing our product on Instagram, Facebook or Twitter, be sure to tag us and we’ll provide a 20% discount to you.